You may return most new, unopened/ still sealed items within 7 days of delivery for a full refund. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective product, etc.). If no fault with the products exists (you just don't like form, color, weight etc.) you will be responsible for all return costs plus an additional 10% restocking fee. In any case you will need to contact us prior to return for a RMA number. Consumable products (tinctures, topicals, oils etc.) are excluded from returns.
You should expect to receive your refund within four weeks of us receiving your verified return package from the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days usually), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. With any order it is ultimately your responsibility to verify that products ordered by you are legal to be received at your location. We are not responsible for orders seized by local law and customs authorities based on breaches of legislation at your receiving destination.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider/ options you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.